1 reviews | Active since Mar 2016
Contract expired and over charging
Contract expired in November of 2015 but I was still billed till January. I went to them to get an understanding of why they continue billing me but I was given the run around being told that it's billings fault when I asked billings number they refused. In February they line was finally converted to prepaid however they started over charging me. I was charged 1334 for the remaining lines and I had never been billed so much before when I had more lines.i ended up getting hold of billings number spoke to nokuthula who advised me to reverse that money and pay 687 than I went back to southgate to get the telkom bank acc number to make a manual payment and the statement that I got for my account reflected that I had a credit of 195 two weeks after that all remaining lines were suspended and they said I owe them 687 and I paid it on 25 February 2016. On th 29th the debited my acc 1177.58 than went back and spoke to the manager than he said I had to pay 492 and not 1177 I paid the 492 and reversed the one debited and today I received a statement saying the total due for the month of March is 1045.80 and according to mi knowledge I have to pay a total of 555 for the lines remaining.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM213046.
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM213046.
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
