Contract expired and cancelled, still being billed

Yet another Telkom complaint and this is becoming far too common.<br> <br> I have had a Telkom Mobile contract with data only for the past 2 years and while it has served its purpose, I no longer need it.<br> <br> The contract was set to expire at the end of January 2016, having taken it out in February 2014. I contacted Telkom and completed the cancellation form I was provided with to ensure that my contract would not run over to a month to month service - something I did NOT want.<br> <br> Today being the first of March, a Telkom debit once again went off my account even though I have cancelled the service. Although I completely expected this to happen, this is not how you should treat your customers.<br> <br> Furthermore, any analysis of usage will show that I did not use the device since the middle of January and I find this completely unacceptable.<br> <br> I have the cancellation form and date of email sent and am not willing to pay for your (Telkom's) inefficiencies and mistakes.<br> <br> The fact that this continuously happens is also unacceptable and something should be done about it.