Contract Experation date extended AGAIN

<p>Hi Zikhali</p> <p>I refer to my conversation with Zesuliwe regarding the expiration date of my LTE contract.</p> <p> </p> <p>I visited the Cape Gate store last year to increase my package and my request / instruction to the assistant was that my expiration date must not be changed, extended or altered in anyway as I was waiting patiently for it to expire in order to take advantage of the Telkom ADSL promotion/package.</p> <p> </p> <p>I was assured that it will not be extended and that the contract will expire in Feb 2018. To my dismay I was informed by Zesuliwe that my contract will now in fact only expire in October 2018 as the contract is extended when the package is altered, in my case increased.</p> <p>There was nothing she could do for me except send me back to the store where I increased the package. I am now again bound to the LTE contract until October 2018, that is more than a year from now. However Zesuliwe informed me that the contracts are only for 10 months …. Ummmm from today (which is months after I increased the package) is already more than 10 months….</p> <p> </p> <p>I require assistance and/or clarity urgently on the matter please. This is not my first challenge with Telkom and the previous matter left a bitter taste</p> <p> </p> <p>I await to hear from you</p> <p> </p>