1 reviews | Active since Dec 2016
<p>i had a wifi modem taken out with them and they informed me that my number of payable month has been completed and that i have been on a month to month bases from may 2016 so i go in i cancel it cause i am under the impression its done so this means more money in my pocket so igo into the overport city sore lady says its fine i can cancell this and then i will be debited the last in december so i phone up telkom to ask my amount due as per december because they forgot to do the debit last month so i was smart i ket the money for the previous month and december then they say its only expiring next year may i am going to be charged a premature cancellation fee plus i have been charged on the wrong day 1 day before pay day i get charged a few for not having enough money in my account so R130+- charged because i said 25th and they dont know what 24 and 25 is so you debit me 1 day early it gets retured i get charged by my bank and i have to pay for your error then your branch and theyre cancelling something thats not supposed to be cancelled cause your **** system says so you have **** customer service only 2 people working there both in different departments have to sit 4 hours just to find out whats going o because staff are right there but not available to help absolute ****</p>
Hello dnaidoo09
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Noleen
Telkom Social Media Team.
Best regards,
Hello dnaidoo09
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen
to be honest i have been dealing with them and i use to speak well about telkom but not anymore and how will they help me we both know they arent refunding me bank charges or even compensating me any way so you tell me what the point is???
i will give you the benifit of the doubt and wait to see what really happens
sorry to be harsh but you wont like it if it happened to you
thanks
Hi Noleen
to be honest i have been dealing with them and i use to speak well about telkom but not anymore and how will they help me we both know they arent refunding me bank charges or even compensating me any way so you tell me what the point is???
i will give you the benifit of the doubt and wait to see what really happens
sorry to be harsh but you wont like it if it happened to you
thanks
Good Morning Denver,
Please provide your Id number or Affected number so we can further assist.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good Morning Denver,
Please provide your Id number or Affected number so we can further assist.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
hi
***
thanks
hi
***
thanks
Good day Denver,
Please note that your data contract is a 36 months contract not 24 months.
Your contract is only ending on the 06 May 2017, for cancellation before the end date there will be termination fees involved.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good day Denver,
Please note that your data contract is a 36 months contract not 24 months.
Your contract is only ending on the 06 May 2017, for cancellation before the end date there will be termination fees involved.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
hi
thanks for your reply i dont mind paying my 36 months i just dont want to be charged anything for no reason
hi
thanks for your reply i dont mind paying my 36 months i just dont want to be charged anything for no reason
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