Contract ended, still charged 2 months afterwards...

Item: Telkom
Rating: 1
Author: Muhammad T

Contract ended on 02/03/2018. Still charged at end of March, then received an invoice saying Telkom owe me R129. For the life of me, tried 3 weeks to get money back, cant call telkom landline as I'm now abroad. They went and debited my account again for R123.30 today, with no contract in place. I have already ported my number to Vodacom and am on roaming. 2 months in a row being charged for a service I dont use...

Tried using the online chat, spoke to Dineo Nkabinde, PMThulani & PMModitja, the first 2 cut off while I was at the point of getting a reference number (was it deliberate??) The last one gave, PMModitja, told me PMThulani submit my R129 refund request. When will i get it? PMThulani- No answer. Can i get a refund for the R123.30 charged? PMThulani - dont see the debit so only after 48 hours. What was the R123.30 charge consisting of? PMThulani - I can only help you after 48 hours. I swear Telkom office staff make contact agents look dumb through the rules and scripts they design. Its a simple thing - Telkom - YOU CHARGED ME WRONGFULLY, TWICE NOW, I WANT MY MONEY BACK? Is that so hard?...

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Muhammad T's updateReviewer Update

14 May 2018, 10:08

You're a few days late.... to give a stock standard PR response! I had to send my wife into the Telkom store and kick up a huge fuss,I just got my first month's money refunded already. If Telkom have any idea how to run PR successfully too,they'd check to verify account details and confirm the status of the problem, BEFORE bothering to respond to complaints. But then again, you really don't care if you take people's money unfairly nor what they think of you... Thank goodness I've closed every single account with Telkom!

Muhammad T's update14 May 2018, 10:08

Reviewer Update