1 reviews | Active since Mar 2015
Contract ended & paid off - TELKOM still charging!
I would like to report TELKOM SA, especially the brunches in Waterfront, Century City and obviously the customer service which is terrible. I believe TELKOM is not aware of the chaos that exists in their company and they are not capable of knowing what is happening and who they are charging! <br> <br> I cancelled my contract more than 2 months ago as i had to leave SA for personal reasons and i wanted to pay it off as soon as i could as i told them and explained that i do not want to have to do anything with them. So when i told them that i am leaving and i need to pay in exact 2 days they told me that this cannot happen you have to to be invoiced. First of all this is Ridiculous! If i am offering and explaining why i need to pay now then that is what it is! I had already cancelled my bank account and i was completely honest to TELKOM. But no.... even though i paid it off via another account using my account/contract number they still continue to charge me for a phone that i haven't used more than 2 months! I have emailed them a couple of times the person never rep**** to me and now i told them that this needs to be resolved the soonest! <br> <br> terrible service - too high rates - never again!
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Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your ***.
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
