Contract end but still debbiting and airtime purchases that never came through

Hi i need assistance iv been ****med by telkom and cant even get hold of them, i had. Mobile contract with them which ended on November 2019, i had followed all the procedures for canceling the contract clntacted them a month prior to my end date.. During the month of Oct i called and spoke to one of their agent who assured me it was in process and it will be finalises on the 2 nov 2019 since that is my end date. Then November the debit went through then i called i was told it has ended im only left with 70 pro rata tht will be end of nov.. Ok fine.. End of nov they debit 70..durring the month i receive a statement saying end of dec amount due70, i called again spoke to hlengiwe Gumede who told me she will send a request cause the contract has ended but my number still appears as a contract, and earlia on the month i had bought 99 airtime via a capitec app, it never went through when i went to capitec i was told its not their problem i should contact telkom they aware of the issue as lots of customers had experienced the same problem they will refund me, i spoke to that lady hlengiwe about all of that she requested i send a statement she will forward both queries. Later on the month of dec debit went through 70 again, try to email that agent again no replyed.. Early January 2020 email her again stating im still waiting for feed back still no reply, i had given up and hoped the 70 they debited on the 31 December 2019 will be tge last.. Mid Jan 2020 i received email of a statement again amount due 70, called again got hold of one agemt thabisile Kongisa who i explained the same issues she told me my number still appears as a contract she will send to her team leader to authorize to be cancelled and converted to prepaid. As for the airtime issue i must send statements from the bank and with debits she will request a refund which n on her side was 110,ok she send me ref for the conversion.. And advise since it was a weeknd i might receive feedback by Wednesday, i pattiently waited and was grateful that i managed to get assistance.. Come Wednesday i get a refund of 110 which was for tge debit orders, a week pass nothing about the 99 airtime i purchases, and whether my number has been converted so i thought it was process, end of Jan it never debited as i had also blocked it from my bank, mid feb 2020 i get a statement again amount due 70, i try to contact thabsile on email no reply, end of feb debits goes off 70 telkom, tried calling as we all know telkom call center is not reachable, still with no luck i reverse that amount now they say im in errears ...29. 02.2020 i tried purchasing airtime 99 again it gave an error that they off line, i tried buying 12rand it went through, i though it was network let me try again the 99 still same error of being offline, then Sunday i check my bank statement i see there 2 99 rand airtime charged but i never received it, since then iv been trying to go to their app with no luck call them where im told my acc is in errears what errears cause my contrct was suppose to end Nov. Now its the airtime purchase of 99 three times, someone please help if they can i cant let this go. Telkom needs to be honest and stop ******** people.