KN
KEHILWE N
1 reviews | Active since Aug 2010
23 Apr 2018, 20:59
Contract does not materializing
I app**** for the 40 gig Router package in March 2018 and the device was delivered on the 6th April 2018. The very same day I went to Telkom Carnival to get the sim card RICA and was assisted by Zonke who took the sim card and did not give it back to me. I have been to the branch to go check if my contract has been loaded so that they can get do a aim swoop because now Zonke does not remember what happened to my sim card.
I have tried to call Telkom online and tried to chat to their agents no joy.
Can someone help me please.
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Replies (2)
Telkom's replyOfficial
07 May 2018, 09:18Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply07 May 2018, 09:18
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
KN
KEHILWE N's updateReviewer Update
07 May 2018, 12:22Good day Tumelo
My I'D number is ***080
Reference number ***A
Regards
Carmelita
***
KN
KEHILWE N's update07 May 2018, 12:22
Reviewer Update
Good day Tumelo
My I'D number is ***080
Reference number ***A
Regards
Carmelita
***