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Moshe K

1 reviews | Active since Jun 2017

28 Jun 2017, 16:05

Contract Dispute

<p>I have 2 contracts with Telkom over the past 3 months my Cap/limit was being lifted by them only so they can charge me more, I have had these contracts for over a year now with a cap/limit and not once have a lifted it, I called repeatedly and they told me that both numbers have a limit I don’t understand why as Telkom you would intentionally lift a limit that I as a customer put there? And then charge me for it? Is this so you could make more money as a company. This is very disturbing!</p> <p> </p>

0
Replies (4)
Telkom
Telkom's reply30 Jun 2017, 08:51
Official

Hello sghithimoshe

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply05 Jul 2017, 14:22
Official


Good day

Please be advised this is a follow up on your query, may you kindly respond to this email if further assistance is still required or your query has been resolved.

Regards

Beaulah

Telkom Social Media Team

Best regards,

MK
Moshe K's update05 Jul 2017, 20:02
Reviewer Update

Hi Beaulah,

I have not heard naything from Telkom other than a message from Noleen advising that a ticket has been logged and please note that ever since reporting the issue i have not even received a single call from Telkom.

Telkom
Telkom's reply06 Jul 2017, 12:17
Official

Good day Moshe,

Case number ***7 has been closed and marked as resolved by our Billing Team.

Below is the feedback that was provided

"Notes: +***9 Good day Kindly be advised that spend limit has been removed and will not be credited as it was utilised Regards Telkom 081180 phooremp 28 June 2017, 15:31 "

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,