JM
Jacobus M

1 reviews | Active since Jan 2016

01 Jan 2016, 11:03

Contract Dispute

I wanted to cancel the contract when my 24-months expired. I got a call to renew the contract from a lady at your call Centre (sales). When I told her that I actually wanted to cancel the contract, she said you have a special running for R139 a month. I then decided to renew the contract. <br> <br> To my surprise when the first payment was debited from my account it was not R139 but over R600. I phoned the call Centre and spoke to Gugu. She explained to me that I was getting billed for an additional 5-gb data. I told Gugu that I did not sign up for the additional data. Gugu then filed a case and gave me case number ***9 and told me that I will be contacted within 7 working days. Still waiting to be contacted. <br> <br> It is now more than a month later and I received another sms saying that my account will be debited with over R600. I barely use the phone and I am now disgusted that I didn't cancel the contract when I wanted to.<br> <br> This will be the last time I will be doing any business with Telkom. After this 24-months I will definitely be cancelling my phone and tablet contract. Listen to the \recorded"phone call when I was sold this contract to hear if there was any mention of the 5-gb data."""

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Replies (1)
Telkom
Telkom's reply01 Jan 2016, 11:21
Official
Hello Quiksilver15,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182753.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Best regards,