Contract deal gone wrong

Such bad services.

My husband has a cell phone and laptop contract with Telkom. This cellphone contract is limited to 2GB monthly. Data on the sim card was depleted without an sms or having site of data running short.

once we were aware that the data has depleted by checking online, my husband couldn't make calls but could receive calls and cant use his data as well. Such an inconvenience, when he contacted Telkom the explanation was you have used more that your monthly limit hence we decided to lock your number.

How ridiculous, what is the use of taking a limited data contract if they are going to allow you to go over the limit without your control afterwards block you then no assistance until your next debit order.

This is so inhuman and the most outrageous thing is at Fourways mall when i went on behalf of my husband since he was at work. They informed me that i can not query on his behalf but trust me if i were to make payment on his behalf, they will gladly accept that.

These companied need to review their policies. Their reason is credit is the one responsible.

My husband will definitely be cancelling the contract soon. if this is the way they handle their contracts.