Contract deal

Good Day,

I am writing to formally lodge a complaint regarding the R249 contract deal I recently took with Telkom, which was advertised to include a voucher upon activation. I have received the handset; however, I have not received the voucher, which forms part of the promotional offer and was a key factor in my decision to take the contract.

I have contacted Telkom multiple times regarding this matter. Unfortunately, I was repeatedly transferred from one department to another with no resolution or meaningful assistance. After several unsuccessful attempts, I finally spoke to a consultant who assured me that my query would be escalated via email and that I would be copied on the communication. To date, no such email has been received, which strongly suggests that the escalation was never done.

This experience has been extremely disappointing and reflects poorly on Telkom’s customer service and adherence to advertised promotions. I am simply requesting what was promised—the voucher that forms part of the R249 contract deal. I do not understand why this process has become so difficult when the promotion clearly states that the voucher is included.

I urge Telkom to resolve this matter urgently by providing the voucher without any further delays. I expect written confirmation and the voucher redemption details as soon as possible. here is my number ***