Contract Customer ********** by Telkom

So sick and tired of errors Telkom does to us clients, and we suffer for it every time it’s annoying. Beginning of September Telkom debit order didn’t go through, and as customer I realised the didn’t take the money so I called them to find out what’s the problem, I was told my debit order bounced but no one know why, I called my bank and nothing is wrong on the bank side too. So I kindly ask for the way forward from Telkom and I was told to do a manual payment plus charge fee of the debit order that didn’t go through, fine as am tired of Telkom stupid mistakes on the 14 September 2017 i pay the amount because I want to respect my side of contract without creating havoc. On the 19th of September 2017 I wake up to a device that’s not working, so I called to find out what’s happening if maybe they haven’t receive my payment and I was told that the payment has been received but they don’t know why my device was block on that morning but they promise that it’s now going to be working properly, so at the end of the day I went home to a device that’s still blocked, I called for the whole week to get my device unblocked and even now no one know why it was been block for more than 3 days I couldn’t use my data that I paid for and by the time Telkom unblocked the device my data had expired, what a sh*t service it is. ********** 2 that’s the reference number of all the sh*t mistakes they did to my device but can’t fix them till today, I topped up with 120GB data last month and after a week using them I also received my monthly contract 60GB data but to my surprise the 60GB data got finished first before the top up data I brought first, when I call on the 19th of September 2017 I was told that they can notice the sh*t they did and normally it was supposed to use the 120GB first before using 60GB, so the technical team will solve it and get back to me. Today it’s the 26th September 2017 and no fuc*kng reply or even an sms from Telkom and wrong data got used up and wrong ones that had few days left but couldn’t be used due to their sh*t service also expired so I don’t have data, didn’t get to use all my data because of their mistake, I need my data back. I am tired of Telkom for 2 years I have never receive sms for reference, a call-back and I always get after I fight for more than a week. I spoke to many Telkom call centre agents (Boitumelo and manager Luthwando) but nothing even today my device is on now but no daily data because of Telkom stupid service.