Contract CT***

<p>In October '16 I contacted Telkom to request that our home number be moved/take over existing tel number at a new address we were moving to.</p> <p>Having received the first account after the move (where in fact number was not moved, we were given the number that was already at the new address), I noticed that we now had an "ADSL Term Contact" period 1 or 24 months.</p> <p>At no time was I advised of any contract when I called the call centre to set up the appointment, nor would I have agreed to a contract as I refuse to be contracted to Telkom in any way.</p> <p>Bearing in mind the CPA specifications about being informed of any rules pertaining to a purchase or contract, I contacted Telkom and requested that I be given access to the recording of the phone call to prove that I was not told about the contract and that the contract be cancelled and revert to a month-to-month. This was on 13 December 2016. </p> <p>I heard nothing from Telkom</p> <p>On Friday 6 Jan '17 I phoned Telkom. I was passed around from pillar to post. 10210 told me that I had to call 10213 and vice versa. </p> <p>Apparently I have to get a ref number from Accounts Department in order to cancel the "contract" with Contracts Department. Accounts Dept refuse to give me this ref number because they say that only the Contracts Dept can deal with contracts, but the Contracts Dept refuse to do anything about my request without the ref number!!</p> <p> </p> <p>Sort this out - it is unacceptable that customers are treated with such disrespect. </p> <p>An SMS is sent to customers after having dealt with call centre operators at Telkom in order to rate service. But in fact one should rate Telkom's response rate not the operator's service. </p>