Contract commitment date issues

Telkom consultants are the most ill informed people about any of their products. I have literally been on the phone all morning talking to different people who tell me different stories and seem to have no idea what they are doing or saying.

I have a signed copy of my contract clearly stating that my contract started 17 August 2019. But I’m being told that it ends in October 2021. How in the world does that amount to 24 months. I spoke wrote to their twitter page which sent the following response “ It does show that the contract was renewed on the 17th of August 2019, you can still contact our upgrade department and you wont be charged for the remaining months. They will also see the contract start date and the charges will be waived. We apologize for any inconvenience. ^KM“ but all their consults either refer me to a department or tell me that the contract dates cannot be amended. How, when they clearly have their contract dates messed up!!!!

Telkom really has the worst customer service. After 4 years with them, I am beyond disappointed and just want to be done with them so I can move to a new service provider