KK
Karlien K
1 reviews | Active since Nov 2014
20 Mar 2018, 22:15
Contract changes without notification
I have a LTE contract with Telkom. I have always been able to topup my data onec the bundle is depleted by purchasing either data on my ABSA app or with my credit card on the Telkom website. This month the data bundle I purchase on the Telkom website cannot be loaded onto my account as Telkom has changed their system, even though you still have the options so you can purchase data bundles on their website or via banking apps they can no longer load it onto a contract sim. Nowhere was this communicated, nor does the website have a notification when you purchase the data. Now they expect me to go to the bank to get the transaction reversed as they cannot assist and repurchase data on a spending limit which can incur out of bundle charges whenever they feel like charging it.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
15 Apr 2018, 19:42Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply15 Apr 2018, 19:42
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,