Contract changed from FreeMe Unlimited to FreeMe 30G

Extremely dissatisfied, frustrated, disappointed.

We had a FreeMe Family Unlimited 100G contract with 7 sim cards. We then, after 4 months, requested 2 devices on that contract. The person who assisted then, without our knowledge changed our contract to a 30G???

Now we have to buy extra data every month and no one seems eager to assist us in the matter. I am very disappointed because its as if they are hoping that we will just get quiet without sorting this out.

What type of service is this? Own up when you make a mistake and fix it, that is part of being human but to now do blame shifting as if we would want to downgrade? Since when can you downgrade a contract?

This is unacceptable and the longer they take the more money we have to spend. This month including all the extra data bought amounts to over R8000.

Were is the after sales happiness? We need feedback and a rapid solution before the new month. It has been 3 months, how hard can it be to see on your system what happened? Why is it so hard to understand?