Contract captured incorrectly on system - can not cancel
<p>I had a 24 month 20 GB LTE contract with Telkom (it came with a Wifi router) which cost me R400, I then went and took out another contract, but this time a MONTH to MONTH 20 GB LTE contract (did not come with a Wifi router, but because it's month to month it's also R400). </p> <p> </p> <p>Now I am planning to cancel my month to month contract because I am getting an ADSL line with Telkom and obviously don't need the month to month one anymore. </p> <p> </p> <p>So I call to cancel the month to month contract just to find out that what I thought was a month to month contract has been captured as a 24 month contract on the system. The second contract I took out was not a 24 month contract else I would have received a router for it, but I did not. The reason I took out a month to month contract was so that I can cancel it whenever I wanted. </p> <p> </p> <p>I hope someone can help sort this out else I am cancelling my ADSL line and ending all my other contracts with Telkom.</p>
Hi
Thank you for the response, by when can I expect a response from the cancelation team?
Hi
Thank you for the response, by when can I expect a response from the cancelation team?
Got a call a couple days later, Frans Mildred was very helpful, understood the situtation and was able to assist. Thanks.
Got a call a couple days later, Frans Mildred was very helpful, understood the situtation and was able to assist. Thanks.
