Contract cancelltion request not completed.

<p>I went to a telkom Store to cancel my cellphone contract on the 27th April. The request was sent on the 28th and when i called the call centre to get a reference number and to find out what's to happen next as i signed my cancellation request form as requested and attached my ID copy. The call centre agent told me that it will take 7 days for the request to be completed and i will be called. Then after 7 days i called again only to be told a different story that it takes 21 days for the request to be completed. Then i decided to wait for 21 days. I then called back on the 27 May as my 21 business days have lapsed and i was told nothing new. And i kept calling every 2 days with no help. Then finally last week i was told that my case was given to someone then i was told another story that i will be contacted within 72 hours which has not happened. And meanwhile i still receive airtime and data bundles from telkom mobile of which i don't want anymore. I sent my cancellation request on time so i fail to understand why nobody is helping me. I keep getting told to be patient. I was debited last month and i will be debited again this month of which I don't want that. I requested to keep my number on prepaid but i am unable to load airtime. I am so furious right now and i don't think i will ever reccomend telkom to anyone as they are helpful at all. Why give us time period if you can not stick to it?????</p>