LM
Lehlohonolo M
1 reviews | Active since Aug 2021
09 Oct 2024, 17:08
CONTRACT CANCELLED WITHOUT MY KNOWLEDGE WHEN I ASKED TO CANCEL THE DEVICE OBLIGATION
I've been dealing with Telkom since March 2024. I upgraded in february 2024 and asked for the old device to be settled which they didnt. Now after 6 months I have settled the device obligation and Im told my contract has been cancelled. I asked to reinstate the new contract and provide proof that the device obligation is cancelled or paid up they told me that is not possible. I asked to speak to a manager and i was told that managers are busy and will only get to me around 10pm thats how busy they are. They put me on hold for almost 30minutes on everg interaction.
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Replies (2)LM
Lehlohonolo M's updateReviewer Update
09 Oct 2024, 17:13After being on hold for another 15min they said that they transferrring me to a manager but they just muted me. No manager has called me back or spoken to me.
This is the worst service ever.
This is the worst service ever.
LM
Lehlohonolo M's update09 Oct 2024, 17:13
Reviewer Update
After being on hold for another 15min they said that they transferrring me to a manager but they just muted me. No manager has called me back or spoken to me.
This is the worst service ever.
This is the worst service ever.
LM
Lehlohonolo M's updateReviewer Update
10 Oct 2024, 09:43I called again this morning after speaking to Tshepo Mochawa the Team Leader and he advised that he will call me back and im still waiting.
Simphiwe Sithole another team leader is currently dealing with my case and promised to provide feedback and progress.
He also advised that Nomazulu Mpofu (Service Manager) and Tumelo Mohlatlole (Operations Manager) are not available. Cannot spare their minutes in a meeting to hear me out.
Simphiwe Sithole another team leader is currently dealing with my case and promised to provide feedback and progress.
He also advised that Nomazulu Mpofu (Service Manager) and Tumelo Mohlatlole (Operations Manager) are not available. Cannot spare their minutes in a meeting to hear me out.
LM
Lehlohonolo M's update10 Oct 2024, 09:43
Reviewer Update
I called again this morning after speaking to Tshepo Mochawa the Team Leader and he advised that he will call me back and im still waiting.
Simphiwe Sithole another team leader is currently dealing with my case and promised to provide feedback and progress.
He also advised that Nomazulu Mpofu (Service Manager) and Tumelo Mohlatlole (Operations Manager) are not available. Cannot spare their minutes in a meeting to hear me out.
Simphiwe Sithole another team leader is currently dealing with my case and promised to provide feedback and progress.
He also advised that Nomazulu Mpofu (Service Manager) and Tumelo Mohlatlole (Operations Manager) are not available. Cannot spare their minutes in a meeting to hear me out.