Contract cancelled without my knowledge

This is ridiculous! I wrote a complain a week ago and no one contacted me yet! I'm so sick and tired of your unprofessional behaviour Telkom and your staff. Johunnes Bekker assisted me to upgrade my contract in the middle of January after I left he logged a case that I want to cancel my contract which it occurred in February! Seriously!? I asked him what happened and he just said he doesn't know! I went to the store and M Mafuthe adviced me to open a new contract as it will take long to fix what had happened, application was done during a week of the 9th and no one provided with update, I went to Menlyn store again on the 16th Mafuthe told me to fill in another application form \which was the 3rd one \" I phoned customer service today and they told me that the contract hasn't been approved yet and I must go back to the store again! You guys are careless and unprofessional! I want this sorted ASAP and I will only go to the store to pick up sim card not to teach your employees how to do their job! I fail to understand how operate"