Contract cancelled without authorization(F'd up service)

I wanted to cancel an additional data package that I subscribed to on-top of my cellphone contract back in Feb as I had no need for it any longer. Instead, my cellphone contract and WiFi contract were cancelled altogether leaving me with a brick of a phone with only my remaining call minutes.

I have tried to have the issue rectified several times since the end of February to no avail. First contact person, who actually caused this mess is Sindisiwe Radebe, to whom I rep**** to within the stipulated "48 HOURS OR ELSE WE WILL COMMENCE WITH CANCELLING THE CONTRACT" period that Telkom seems to think is okay without clear communication & consent by the client.

The last contact person was Zandile Tyabule who initiated contact with Sindisiwe Radebe to rectify the issue but clearly Zandile like myself failed in gettting any clarity or assistance from Sindisiwe.

I have been billed R5500 to cancel the contract and I will make the payments but as I see fit not when they want since we're all just doing sh*t the way we want.

Thanks for showing me how business is NOT conducted.