Contract cancelled in August and still getting billed

<p>I've been to the Telkom store multiple times to speak about this without any resolution. I've got my contract cancellation form in front of me right now and it says I cancelled on the 29th August 2016 with the cancellation becoming effective as of 20th September 2016 according to one of the helpline agents. </p> <p>I've opened multiple cases about this so I would NOT like another case number. Here are some of my case numbers in no particular order:<br /><br /> ********** 1</p> <p> ********** 5</p> <p> ********** 6</p> <p> ********** 3</p> <p> ********** 4</p> <p> ********** 4</p> <p> </p> <p>One or two of these may be for a previous issue that was resolved about an internet bundle so please don't get confused because that is not the issue here. and I am grateful about that issue being resolved.</p> <p>As you can see by the amount of cases I've opened I have phoned the 081 180 number several times and each time a new number is assigned to me which is very frustrating and each time a conflict resolution timeline of between7-9 working days is given and of course that mark is missed every time.</p> <p>On the most recent phone calls they couldn't even give me a timeframe and I can also never speak to any kind of superviser. Every time they promise me a phone call from a manager/superviser it never happens.</p> <p>What I have now resorted to doing is to go to the bank each month and reverse the charges since Telkom seems unable to do so themselves. However when I do that they threaten to suspend my number and I even got a bill this month telling me I'm overdue on my account. All this even though I have been on prepaid since October.</p> <p>The way this is carrying on I will have to take legal action against Telkom as waiting on a resolution to the problem without a timeframe is ridiculous.</p> <p> </p> <p>Regards one of your irate customers,</p> <p>Bernhard.</p> <p> </p>