HP
Hannelie P

1 reviews | Active since Sept 2016

16 Sept 2016, 17:54

Contract Cancelled in April 2016 - Still debit my account

<p>I cancelled my contract at Telkom Fourways crossing in April 2016, Sending mails to Telkom, nothing happen, They never phoned back. but quick to take money through your account and say they never debit the account. </p> <p>Telkom is very clever, they changes their reference number and the amount, then the debit order go through. They also changes the debit dates as they please. I dont undrstand that they cant solve problems from the existing customer complains, only want to sell new contracts to people..... Very unhappy with Fourways Crossing and Head office </p>

0
Replies (1)
Telkom
Telkom's reply20 Sept 2016, 12:47
Official

Hi Hannelie,

Thank you for taking our call.

Your query is escalated to Billing for further assistance.

Feedback will follow. Case ***1.

Kind regards

William

Telkom Social Media Team