Contract cancelled in 2025, Still Fighting the Same Billing Dispute

Here's the revised version:

I cancelled my Telkom contract in February 2025 after an error on their side resulted in issues with my account. During the cancellation process, the customer service agent explicitly assured me that the payment due at the end of that month would be my final bill and that no further insurance charges would be invoiced, as the insurance component was not prorated once the contract was cancelled.

Despite this, I have been repeatedly contacted by debt collectors regarding an alleged outstanding insurance balance of more than R600. Each time I raise the matter with Telkom, I am told that the insurance was with a third-party insurer and that I need to resolve it directly with them—even though Telkom is the entity that invoiced me and handed the account over for collection.

I have requested the call recording from the day I cancelled the contract, as it would confirm what I was told, but I have yet to receive any assistance. Requests to speak to managers are met with promises of callbacks that never happen, and I have been waiting for some time for a manager to contact me.

As a long-standing Telkom customer, I find it unacceptable that I am expected to pay a charge that I was specifically told would not be billed after cancellation. The lack of accountability and failure to provide requested records has left me with little confidence in Telkom's customer service and dispute resolution processes.

This keeps the focus on Telkom's handling of the matter without overstating the timeline.