CONTRACT CANCELLED BUT STILL DEDUCT FROM MY ACCOUNT

ACCOUNT NO. *** I HAD 2 CONTRACT DATA SIM CARD WITH TELKOM. WHEN ONE CONTRACT CAME TO END THEY STILL CONTINUE DEDUCTING MONEY ON MY ACCOUNT. I CALLED 081 180 NOT GOING THROUGH FOR SOMETIME AND EVENTUALLY IT WENT THROUGH. IT WAS ON 17/04/23 @ 13:46 SPOKE TO SIBUSISO AND HE CONFIRMED TO CANCELLED ONE NUMBER THAT WAS ALREADY OVER 24 MONTHS AGREED CONTRACT. REF GIVEN WAS ***A AFTER THAT I WAS EXPECTING DEDUCTION FOR ONE DATA SIM CARD BUT IT WAS MORE AMOUNT DEDUCTED END OF APRIL, SO I REVERSED THE TRANSACTION THEY KEEP DEDUCTING AND I KEEP REVERSING THE AMOUNT.

I RECEIVED INVOICE ON THE EMAIL AND NOW THEY STATE I AM OWING R 1 488.48 AND THAT IS A BIG MESS UP STUPID LIE. I ONLY HAD 2 SIM THAT ONE WAS R209 & OTHER WAS FOR R100 HOW THEY CAME UP THIS AMOUNT ONLY GOD KNOW.

I AM CALLING 081 180 LINE AND IT SAY THE NUMBER CHANGED OR NOT IN USE. THIS LOOK LIKE THEY DOING THIS ON PURPOSE TO **** US MONEY.

I DON'T USE BOTH SIM CARDS AND EVEN IF YOU CHECK YOUR RECORDS FROM APRIL I TOOK BOTH OUT FROM OUR DEVICES. I DON'T WANT ANYTHING TO DO WITH TELKOM. PLEASE PLEASE SORT THIS OUT. THIS IS A DAYLIGHT ******* AND I CAN'T AFFORD THAT!