1 reviews | Active since Feb 2018
Contract Cancelled
I cancelled my contract with Telkom on 31st Oct 2017. After no response I contracted the call centre and forwarded the email again on 22nd Nov & 6th Dec 2017. I instructed my bank on the 6th Dec to stop any further debit order deduction. Telkom kept forwarding me invoices due for payment.
Today Telkom deducted R257.17 of my account using a different reference number (sneaky I would say). I phoned the call centre again, they inform me that my contract was cancelled on 7th Dec 2017. And that I owed them R56.23 for Nov billing and another R200.94 for payment rejection.
If they had the decency to inform me that my contract will be cancelled then I would not have stopped the debit order in the first place.
I refuse to pay the R200.94 payment rejection fee so they are going to hand my account over.
Telkom is a bunch of *********** people robbing the citizens of this country blind
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
