KV
Karen V

1 reviews | Active since Feb 2018

16 Feb 2018, 12:57

Contract Cancelled

I cancelled my contract with Telkom on 31st Oct 2017. After no response I contracted the call centre and forwarded the email again on 22nd Nov & 6th Dec 2017. I instructed my bank on the 6th Dec to stop any further debit order deduction. Telkom kept forwarding me invoices due for payment.

Today Telkom deducted R257.17 of my account using a different reference number (sneaky I would say). I phoned the call centre again, they inform me that my contract was cancelled on 7th Dec 2017. And that I owed them R56.23 for Nov billing and another R200.94 for payment rejection.

If they had the decency to inform me that my contract will be cancelled then I would not have stopped the debit order in the first place.

I refuse to pay the R200.94 payment rejection fee so they are going to hand my account over.

Telkom is a bunch of *********** people robbing the citizens of this country blind

0
Replies (1)
Telkom
Telkom's reply17 Mar 2018, 08:48
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,