Contract Cancellations

My mum and I have cancelled our contracts with Telkom Mobile due to having very poor 3G network coverage, we have submitted our forms in February 2015 and asked the last payment should take place in March/end of March 2015. The technician, Ruben Crowie, was here on the 30th of April 2015 and stated that our 3G network coverage is still very poor. When he left he said he is sending the report away that day still. He also said that in order for me to receive the same report, since he was sent out for my mom's case, we need to link our case numbers because we are staying in the same house / address and sitting with the same problem, so the report would be sent out on behalf of my mom AND I. It was told to me by a lady in the cancellations department that after the technician has been by us and they have received his report they will contact us to confirm the cancellation. Its TWO WEEKS later and we still waiting for them to cancel our contracts. It's been THREE MONTHS already and we still waiting for our contracts to be cancelled !!! My mom's case nr is ***0<br> My current case nr is ***3, my old case nr is ***6