Contract Cancellation without consulting/Contract Cancellation Dispute

I can now officially relate to the terrible service I have received from Telkom

I have requested for a quotation should I want to cancel my contract. I immediately called 081180 to also do a debit order mandate and asked about my current request. The call center agent said it has not been assigned yet, but once it is the respective agent will contact me & unpack before I decide to continue with the cancellation of my contract. And that’s how I know the process is

Once assigned, the agent just went ahead with the cancellation without contacting me as I only received an sms that the request has been resolved. No quotation received & no communication

On Saturday 1st April,my router stopped working and I couldn’t understand. I called 081180 once I received this month’s invoice and found that I need to pay over R15000 which is inclusive of my number that I requested a quotation ,meaning it is cancelled. I was told to call 10213 or ***. I was redirected to Sales twice,till the one agent stated I need to go to my nearest store.

I went to Telkom Centurion and Tlhokomelo (I think & his manager Miss/Mrs Mulaudzi came up with a solution,however was unsuccessful due to my original package no longer exists on the system thus cannot reinstate my original contract.

This contract dispute needs to be resolved before the 15th as I know I will still be liable for the 15k of which I don’t have and this will affect my Credit Score. I want the agent who cancelled my contract without contacting/consulting me to take full responsibility and reinstate,without this impact my credit and loyalty to Telkom