Contract cancellation. Upset customer

I have been going up andoing down trying to solve an issue with the billing department. I've called a thousand times trying to resolve the problem. I was debited on the 14th and 15th of September 2018 R1500 on each day and my money hasn't been allocated yet. This makes me question whether my money has been ****** or what, I've been trying to get this problem resolved for the past 3 weeks. I even travelled to Centurion, head office to try get the matter resolved but still nothing.

I am so sick and tired of this up and down. it's either you guys help me or I cancel my contracts with you. I will not tolerate such poor service.