IB
Ina B
1 reviews | Active since Sept 2016
07 Nov 2016, 13:48
CONTRACT CANCELLATION - THE PLOT THICKENS ...
<p>After assuming that my contract (24 June ) was cancelled (confirmation from Mondo via Telkom) an amount of R8400 was deducted from my bank account on 27 October!!!!!!! The issues was logged - should I appreciate this I mean really. After numerous and I mean NUMEROUS calls and messages I was informed that the issue "was escalated to management". This morning the status was "we will have our back office team follow up and advise". Advise what?? That the money is still missing from my account and the interest on my overdraft thanks to this deduction is escalating with very little sympathy from my bank manager. So I would like to know who is the "back office" and if they can't succeed who is next chain of command??? PLEASE TELKOM IT HAS BEEN 5 MONTHS !!!</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
07 Nov 2016, 14:06Hi insi,
Thank you for taking our call.
Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.
Your reference number: ***2
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply07 Nov 2016, 14:06
Official
Hi insi,
Thank you for taking our call.
Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.
Your reference number: ***2
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
IB
Ina B's updateReviewer Update
09 Nov 2016, 08:43Got a call from Telkom this morning requesting me to go to bank to reverse debitorder for amount deducted.
IB
Ina B's update09 Nov 2016, 08:43
Reviewer Update
Got a call from Telkom this morning requesting me to go to bank to reverse debitorder for amount deducted.