Contract Cancellation - Telkom/Mondo

<p>Hi</p> <p> </p> <p>I bought a Samsung Galaxy throughTelkom/Mondoand they sent the device with ONX deliveries and upon receiving the handset at 15h10pm on the 20th October, I was not happy with the handset and called Telkom immediately.</p> <p> </p> <p>The consultant instructed me to pay for the cancellation fee and Telkom/Mondo advised me that I have 7 days of cancellation upon delivery when they were selling the product. The consultant told me that I will be liable for the costs and a mark up fee of the total cost of the phone will be charged and I must pay for it. Also because I opened the box to check for the contents the consultant advised me that they cannot accept the device back...and instructed me to honour the contract.</p> <p> </p> <p>How can this be? This is not right. This is not what they advised when they were selling their product to me over the phone. Bottom line is that their service is bad and their consultants do not advice in good faith. I am very upset and disappointed at the same time.</p> <p> </p> <p>I don't want this phone!</p> <p> </p> <p>Regards</p> <p>Senzeni Gordon Siyengo</p>