TC
Tracey C

1 reviews | Active since Mar 2016

01 Mar 2016, 11:04

Contract cancellation- Telkom headache

My nightmare with Telkom began on the 23rd of December 2013 when I took out a Telkom contract for 2 phones an S3 and an Iphone. The consultant put in the wrong package for the Iphone and after numerous calls and visits to various telkom shops this problem was fixed in June 2014. I then made payments on the account. In October I was told that I could cancel the contract or upgrade. Due to the lousy service I had got from Telkom I told them I was going to cancel both contracts and they should give me the summary fee of the amount owing so I could settle it. I was then told that unfortunately the Iphone was reflecting that it still had 9 months payment to go as there was another error on the Telkom system. When the original error was corrected somehow it seemed like I had only bought the Iphone in June 2014 and not in December 2013 when I started paying for the Iphone. I was asked to find original receipt.<br> <br> On the 6th of January I finally managed to get this receipt. Fill out all contract cancellation forms and sent to Telkom Head office. Up to now Im still being billed for phones that were supposed to be fully paid up on the 23rd of December and Telkom refuses to cancell the contract

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Replies (1)
Telkom
Telkom's reply01 Mar 2016, 14:55
Official
Hello Dadirayi,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.