Contract cancellation request

<p>I sent through a request on the 17 May 2016 to have my contract cancelling, they advised that within 21 days the Retention unit would call me to confirm the cancellation.</p> <p>I called on the during the course of last week, to find out what was happening with regards to the cancellation, and was advised about a backlog etc. Their backlog is not my problem, and because they have a backlog, I have to pay another months instalment!!! I refuse to do that, because they received the notification within the stipulated time period as requested by them.</p> <p>I was then advised by the call centre agent that he would make my cancellation urgent, it’s a few days later and with month end quickly nearing, I am wondering what Telkom is going to about my cancellation request.</p> <p>I demand that my cancellation request be attended to by no later than Tuesday, 21 June 2016, seeing that it’s been 34 days and I have heard nothing yet. The number in question is as follows: 081 ********** .</p> <p>I can be contacted on 083 ********** .</p> <p> </p>