Contract Cancellation Ref ***4

Spoke to Mosedi Matshediso at Telkom Accounts department regarding a disputed billing the month after the contract had been cancelled. The data had been deleted from the online platform. She said that the reason the billing the month after the contract had been cancelled is the data was loaded on the sim card on the 1st April thus the billing for the data. (calls are said to be recorded) The cancellation confirmation was emailed to her along with the disputed billing for no data on the sim/service so a bill for nothing. The unacceptable reply from her contradicting what she said: "Please be advised that the sim card its ceased hence you won’t be able to use the sim card as it’s no longer working"

I called telkom "help" and spoke to 2 agents who dropped the calls when I asked for the customer service email address to escalate the dispute.

We will be taking this complaint further!

DO NOT TAKE OUT CONTRACTS WITH TELKOM!