Contract cancellation process ********* downright **********!

<p>Last week, I sent through an email to ********** to cancel one of my contracts. I did not receive any acknowledgement or response. I then sent a follow up email this week, which also went unrep**** to.</p> <p> </p> <p>When I called in this morning, the consultant (Zandile) tells me I have to wait 21 days for confirmation of receipt, and that's just before they even cancel the contract. Now, that's ridiculous! </p> <p> </p> <p>Why is it that when I opened the contract, it was operation in less than 24 hours, but now to cancel, it takes the whole month? Isn't that so convenient as the next debit order will have gone through?</p> <p> </p> <p>I don't care what the reasons are, but it's totally unacceptable. You put in effort to fast track the onboarding process but you stall as much as possible the offboarding process. So, this is basically about you and your profits, and certainly not about the customer.</p> <p> </p> <p>This is downright **********!!! I'm not giving you my business again....closing down all my contracts as soon as they expire.</p> <p> </p> <p>Nx!</p>