Contract cancellation, prepaid number cancelled

Item: Telkom
Rating: 2
Author: Lynn G

I app**** to cancel my contract with you on 8 April 2015, and to keep my cell number to use as pre-paid. This was not done. After I queried this twice, with no feedback from you (apart from a service survey!), you have finally cancelled my contract 3 months later. I am not responsible to pay any amount beyond 8 May. Please rectify this and reinstate my cell number. Please communicate with me.

Helpful (0)

Replies (1)

Telkom's replyOfficial

26 Aug 2015, 11:58

Hello LynnGa,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM138587

Kind Regards
Zulfah
Telkom Social Media Team

Telkom's reply26 Aug 2015, 11:58

Official