Contract Cancellation not Processed after Notice

Our Telkom contracts expired on the 16th of March.<br> On the 8th of February we were informed by Meriam Mopedi that we need to complete the cancellation form and send it to [Email Removed] is attached Again!)<br> <br> We did send our completed cancellation form, 5 weeks prior contract expiry date to the address as requested.<br> We received no feedback and went to the Woodlands Telkom Branch a week later(15 February 2016) and handed in this cancellations form in person.<br> The consultant informed us that the cancellation will automatically take place on the last day of our contract(being 16 of March 2016) and that we will be on pre-paid from the 17th and we will receive no further Telkom bills.<br> <br> We inquired about this Today(22 March 2016) by contacting the customer care line. To my shock the lady told me that the contracts has not been cancelled and that we will have to pay for the contract after 16th of March since it is still active.<br> Could you please advise on this matter and please convert our contract to pre-paid with immediate effect as we need to be on prepaid before we can port our numbers to another Cellphone provider.<br> Please also ensure cancellation is effective as per form.