Contract Cancellation Not Honored

I am extremely disappointed with my experience regarding the cancellation of my contract with Telkom. I followed the required process, cancelled my contract, and even settled the device in full based on the amount provided by Telkom. To my surprise, instead of cancelling the contract, Telkom simply moved my device to a “month-to-month” plan and used the money I paid as an advance payment. This has now resulted in sales agents contacting me to offer an “upgrade,” as if my contract were still active. I have already ported my number, yet each time I contact the call center, I receive conflicting feedback: some agents say the matter has been escalated, while others claim the contract is still not cancelled. This lack of consistency and accountability is unacceptable. This has been the most frustrating experience I have ever had with a service provider. Telkom is refusing to honour the cancellation request, despite my compliance with the process and full settlement of the device.