Contract Cancellation Not Actioned – Continued Billing

I am writing to express my dissatisfaction with the cancellation of my Telkom mobile contract and the subsequent billing. I initially contacted your call centre on 08/ 09/ 26 and 28 June 2025 to request cancellation of my mobile contract, which was set to end on 08 July 2025. The consultant I spoke to assured me that the cancellation was processed and that I would receive a reference number shortly. However, to date, I have not received any confirmation or reference number. Despite my request and the end of the contract period, I am still being billed. I have tried multiple times to follow up by calling your customer service centre but have been unable to get through to a consultant. This continued billing for a contract that has ended and should have been cancelled is completely unacceptable. I request that this matter be investigated and resolved as a matter of urgency. Please cancel the contract effective immediately, reverse any charges billed after 08 July 2025, and provide written confirmation along with a cancellation reference number. I trust this issue will be given the urgent attention it deserves. Could I get a copy of the call recording of the 28th June 2028.