Contract Cancellation_ No feedback

<p>My contract expired in Dec or Jan. Based on the feedback provided by the agent i needed to email a cancel form through. I did so on the 1st Dec 2016. After 16 days i received and email with a case #. Further more no feedback. I called in 3/4 times where people are giving me a run around. Whenever I call my account is still active. I spoke to Edwin Moeketsi on the 06/01/2017 who advised me they will cancel it immediately and his team manager will call me to inform me ( Makhosonka). I am still waiting!!!! Called in again my account is still active and people still giving me the run around..... I had my contract for 2years with no payment skipped and this is the service i get PATHETIC... I am def putting off my landline and other contract with you guys. Being in the telcom industry for so long and you still dont have your processes in tact is ridiculous </p>