Contract Cancellation/Migration

<p>I requested to cancel my contract with Telkom on the 29th of February 2016. Firstly, I kept asking for feedback as no one was informing me of the progress even post the 21 days this was meant to take. When someone eventually worked on my case (***6), he/she closed the the case claiming that my number was already on contract, which it is not. After many phone calls, Neo from retentions offered to migrate my number to a topup package (enter case number ***3 and order number ***A). This order was to migrate the number on the new month (01 June 2016) but the number is still on the old package that I want to either cancel or migrate. What exactly will it take for someone at Telkom to understand that I do not want to be on this contract anymore and want to either cancel and pay the fees or migrate it?</p>