1 reviews | Active since Jul 2017

17 Sept 2018, 15:40

Contract cancellation issues and moving forward with legal action

So this is pretty standard from Telkom which is why i came prepared this time. I cancelled my contract two months ago, submitted all required documentation and even have confirmation over the phone with one of their service agents that my line has been cancelled. I haven't had use of the line from before i cancelled (hence the reason for cancellation - their entire company is atrocious in every conceivable way), yet THEY CONTINUE TO SEND ME BILLS.

This is basically out right ***** an infringement on our rights as a consumer. The customer service is beyond pathetic and they just don't seem to care about anything. Thankfully, i researched this before i cancelled and saved all my communications with them as proof which will be used in legal proceedings. What a waste of my time, i regret ever signing up.

Will just leave this here for people to know what they're getting in to when trying to cancel a Telkom contract. They are PATHETIC.

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