CB
Christelle B

1 reviews | Active since Dec 2015

01 Dec 2015, 11:50

Contract Cancellation Ignored By Telkom!!

So for some reason after my contract with Telkom expired and I made the effort to cancel the contract in time via email and also wasted my time by going into the Telkom office to personally make sure the contract was being cancelled, Telkom decided they were going to ignore it and just put data on my contract again. And surely enough I was informed when I phoned Thulile at 081 180 this morning that I don't have to worry. Telkom will refund me if it deducts end of the month.<br> NONSENSE!! I did my part as I was suppose to. I did NOT Renew my Contract and I DID cancel it in time for it NOT to be active.<br> <br> I'm really fed up with Telkom when it comes to doing their part!! If they bill me month end it will be a breach of contract!! They better cancel it ASAP!!

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Replies (1)
Telkom
Telkom's reply01 Dec 2015, 17:53
Official
Hello Christelle.Bez,

Thank you for making contact with us on Hellopeter.

we understand why you wanted to bring this to our attention.

Kindly be advised that we have escalated your query to our Cancellation Team to further assist with your query and feedback will be provided.

We apologize for the inconvenience caused.

Your reference number: SM173437

Regards,
Launa
Telkom Social Media Team
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