Contract Cancellation Ignored

<p>I got communication that my contract was about to expire( Smart Data plan wifi) and that the letter told me about renewing it and letting it carry on and charged on a month-on-month basis, but very little information about closing it. So I got on the internet and found the form you have to complete in order to close and where to send that form (this information perfectly hidden on the telkom site). I did that with ample time as stipulated in the letter I got towards the end of January as my contract was going to expire the first week of February.</p> <p> </p> <p>End of February I get an invoice for the 25th month of the 24 months contract, which I said must be closed, so I call telkom and ask them to explain why I am being billed. I get told I should ignore the invoice as account closures take 30 days to be processed (already passed 30 days by that point). I do as they say and then in March another invoice comes my way for month 26, with the balance from the previous month and interest for not paying included in the invoice.</p> <p> </p> <p>I need this closed ASAP! I am not about to call again and be bounced around trying to find the right person to speak to. I thought of upgrading my contract from this but I have serous doubts.</p>