1 reviews | Active since Apr 2013
Contract cancellation ignored
<p>Despite going into the Telkom store and completing LTE contract cancellation (after 24 month period) forms 3 months ago and calling Telkom contact center, my contract is still not cancelled and 3 months more debit orders have since been processed.<br /><br />I want this cancelled immediately and the debiot orders refunded.</p>
HI SamuraiJoe
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction Ref: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI SamuraiJoe
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction Ref: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
3 Months later still no action. Still being debited. I now want my money back or will take legal action.
3 Months later still no action. Still being debited. I now want my money back or will take legal action.
6 Months later still no action. Still being debited. I now want my money back or will take legal action.
6 Months later still no action. Still being debited. I now want my money back or will take legal action.