CONTRACT CANCELLATION & HORRIBLE CUSTOMER SERVICE

On the 12th December 2019 I cancelled my telkom contract case number; ***0. Its already the 17 March 2020. I logged a cancellation yet again. new request number ***7. I had issues with my calls being dropped from October last year and when I told a consultant I was told I can move my contract to a different service provider if I'm unhappy. I was told its 30 days notice, which means my contract should have been cancelled the 12th January 2020. Two months later still no joy.