Contract cancellation flop!!!

On the 20th of October I submitted a contract cancellation form and was promised that it will be responded to within 7 days, well those days passed with no reply. I called the call centre and was told that the case will be attended to in 48 hours. I waited and a week passed , I called again and was told that the case was not attend. I was informed that the case was forwarded to the higher office to deal with it. Today its the third of December, I just called in and spoke to a lady called Fortunate, well lets just say she said the said the same thing that the other 3 or 4 agents said to me. I am ****ed, bored and disappointed. I have vowed not to use it (Telkom Mobile) ever nor suggest it to my family and friends.