1 reviews | Active since Mar 2010
Contract Cancellation - Failure
<p>I have been trying to cancel my contract with Telkom with no luckfrom January. I went to their stores on 2 occassions and all I am told is that they can only log a ticket for me, tried to follow up with their call centre and I was told the issue will be escalated to the manager and I am still awaiting feedback.</p> <p>I have been trying to call their call centre the whole morning I can't get through, my call gets dropped.</p> <p>I think my next step to get your attention will be to reverse and block all the debit orders.</p> <p> </p> <p>Poor customer service at its best. </p>
Hello ThaBee
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello ThaBee
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good day Thabe,
Your query has been sent to our Cancellation for further assistance, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Thabe,
Your query has been sent to our Cancellation for further assistance, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Busi and Noleen,
Please note that I am yet to recieve any feedback as promised.
Good day Busi and Noleen,
Please note that I am yet to recieve any feedback as promised.
This is so frustating...
Being promised a response and nothing comes of the promise. How is this for customer service. I will never recommend or have any dealings with Telkom if this is the way they treat customers who are the one footing their earnings.
This is so frustating...
Being promised a response and nothing comes of the promise. How is this for customer service. I will never recommend or have any dealings with Telkom if this is the way they treat customers who are the one footing their earnings.
Hellkom,
I am still awaiting feedback and my account was just debited, so this is clear that my request was ignored.
Hellkom,
I am still awaiting feedback and my account was just debited, so this is clear that my request was ignored.
