TP
Thabe P

1 reviews | Active since Mar 2010

07 Mar 2017, 09:18

Contract Cancellation - Failure

<p>I have been trying to cancel my contract with Telkom with no luckfrom January. I went to their stores on 2 occassions and all I am told is that they can only log a ticket for me, tried to follow up with their call centre and I was told the issue will be escalated to the manager and I am still awaiting feedback.</p> <p>I have been trying to call their call centre the whole morning I can't get through, my call gets dropped.</p> <p>I think my next step to get your attention will be to reverse and block all the debit orders.</p> <p> </p> <p>Poor customer service at its best. </p>

0
Replies (5)
Telkom
Telkom's reply08 Mar 2017, 07:58
Official

Hello ThaBee

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply10 Mar 2017, 10:43
Official

Good day Thabe,

Your query has been sent to our Cancellation for further assistance, feedback will follow.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

TP
Thabe P's update13 Mar 2017, 14:03
Reviewer Update

Good day Busi and Noleen,

Please note that I am yet to recieve any feedback as promised.

TP
Thabe P's update17 Mar 2017, 14:21
Reviewer Update

This is so frustating...

Being promised a response and nothing comes of the promise. How is this for customer service. I will never recommend or have any dealings with Telkom if this is the way they treat customers who are the one footing their earnings.

TP
Thabe P's update31 Mar 2017, 09:36
Reviewer Update

Hellkom,

I am still awaiting feedback and my account was just debited, so this is clear that my request was ignored.