Contract cancellation

Good morning

Hope all is well.

I had contract with you guys that ended last year December, I received calls from your sales consultants offering me an upgrade and which I refused and I then asked them to cancel the contract. The response was they can't I need to call the call centre or visit the store.

I called the call center first week of January to cancel and the guy hunged up on me(I need a call recording as I passed security questions) followed by an email desperately needed this to be done because I am self employed and didn't have time to visit the store.

My phone got ****** first week of February and called in to stop Sim card they suspended the contract and they told me to let them know if I want to unsuspend. I then visited Telkom store in Sandton to get Sim swap and noted that I do not want to resume the contract. I didn't know that I have to receive the reference number after the conversation.

I left the store and bundles not active assumed that indeed they canceled my contract, I never called Telkom since I now buy my own airtime and data.

Debit order resumed Feb for R99, March for R201, 04 May for R259 and R699. 99

How? Because I didn't receive any bundles from them. I then visited the Carnival store on the 3rd of May, queued politely. Maria the teller helped a man(white) who came after me, but he was assisted before me. Kept my cool, then it was my turn she didn't want to even listen to the story but she was unleashing advises. My question to her was, do stores and call centers receive the same training? Because she was rude and emphasing that the cancelation are done only at the store.

The sales guys didn't say that, hence I require all call recordings where I refused to upgrade to back me up.

She continued that my account is on collections without checking how much was deducted, how can I be in collection where you just deduct anything you want to deduct in my account.

Kind regards Glory Tsotetsi ***